Welcome to ELAN!
We are thrilled to be a part of your health care team.
Get Started
- Register in the MyHealth portal to access your information; including benefits, networks and how your plan works.
- Complete your Health Risk Assessment at MyHealth.
- Make an appointment with your primary care doctor or doctor of preference for a well visit.
- Familiarize yourself with your benefits and plan rules.
Have questions?
You Have Questions, We Have Answers
Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about ESI’s programs and policies and many other topics.
Customer Service:
1.844.464.4277
(Monday thru Friday: 8:00 a.m. to 5:00 p.m Eastern Standard Time.)
Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912
(Monday thru Friday: 7:00 a.m. to 7:00 p.m. Central Standard Time)
We are here to help!!
When you have questions, we’ll get you the answers. We will help you understand your benefits, your access to your network providers, claims, and give you information about our policies.
Call Us
Customer Service
1.844.464.4277
Pharmacy Benefits Customer Service (HealthSmart Rx)
1.800.681.6912
Monday thru Friday, 24 hours
SmartDecision Concierge
MyDecision
1.844.289.9963
Case Management Program
1.877.202.6379, Option 5
Disease Management & Wellness
1.877.202.6379, Option 4
Diabetes Care Value Program
(at Express Scripts) 1.855.723.6099
Emergency Air Ambulance Coordination
myHealth for ELAN
Visit us online at myhealth.elan.insure
Other Important Numbers and Information
Fax inquiries:
Customer Service/Claims
Fax: 1.806.473.3280
Precertifications:
1.877.202.6379, Option 3
Monday thru Friday: 7:00 a.m. to 7:00 p.m. Central Standard Time
For appeals:
Fax: 1.806.473.3146
Email: HCM_Appeals@healthsmart.com
