Welcome to ELAN!

We are thrilled to be a part of your health care team.

Get Started

  • Register in the MyHealth portal to access your information; including benefits, networks and how your plan works.
  • Complete your Health Risk Assessment at MyHealth.
  • Make an appointment with your primary care doctor or doctor of preference for a well visit.
  • Familiarize yourself with your benefits and plan rules.
Have questions?

You Have Questions, We Have Answers

Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about ESI’s programs and policies and many other topics.

Customer Service:

(Monday thru Friday:  8:00 a.m. to 5:00 p.m Eastern Standard Time.)

Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912

(Monday thru Friday: 7:00 a.m. to 7:00 p.m. Central Standard Time)

We are here to help!!

When you have questions, we’ll get you the answers. We will help you understand your benefits, your access to your network providers, claims, and give you information about our policies.
Call Us

Customer Service


Monday thru Friday:  8:00 a.m. to 5:00 p.m Eastern Standard Time.

Pharmacy Benefits Customer Service (HealthSmart Rx)


Monday thru Friday, 24 hours

SmartDecision Concierge

For services in the US if you are a Health Choice Plan member
1.844.464.4277, Option 5
Monday thru Friday: 8:00 a.m. to 5:00 p.m. Eastern Standard Time



Case Management Program

1.877.202.6379, Option 5

Disease Management & Wellness

1.877.202.6379, Option 4

Diabetes Care Value Program

(at Express Scripts) 1.855.723.6099

Emergency Air Ambulance Coordination

1.888.201.3437, 24 hours-7days

myHealth for ELAN

Visit us online at

Log on and navigate to the Create Account tool to set up your account. Download our mobile app, myHeath for ELAN, for smartphones.
Other Important Numbers and Information

Fax inquiries:

Customer Service/Claims

Fax: 1.806.473.3280


1.877.202.6379, Option 3

Precertification Hours:
Monday thru Friday: 7:00 a.m. to 7:00 p.m. Central Standard Time

For appeals:

ATTN: Appeals Department PO Box 16327 Lubbock, TX 79490

Fax: 1.806.473.3146