USVI Members,
Welcome to Elan!

We are thrilled to be a part
of your health care team.

New? Let’s Get Started

  • Register in the myElanHealth portal to access your information; including benefits, networks and how your plan works.
  • Complete your Health Risk Assessment at myElanHealth.
  • Make an appointment with your primary care doctor or doctor of preference for a well visit.
  • Familiarize yourself with your benefits and plan rules.

You Have Questions,
We Have Answers

Our Customer Service is available whenever you have a question or concern about benefits or services.

Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about programs and policies and many other topics.

Support Numbers – We are here to help!

Emergency Air Ambulance Coordination

Available 24/7

1.888.201.3437

VI SmartCare & HealthPlus

Connect Concierge (Customer Service)
Available 24/7

855.354.3324

EVAC & MEC (Essential, Advantage, & Elite )

Customer Service
Available 8:00 AM – 5:00 PM AST

855.533.6853

Pharmacy Customer Service (Prime Therapeutics)

Available 24/7

1.800.424.8274