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Our dedicated team is here to serve you and get you the solutions that you need
Customer Service:
For VI SmartCare and HealthPlus, 855.354.3324
(Available 24/7)
For MEC and EVAC, 855.533.6853
(Available 8:00 AM – 5:00 PM AST)
Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912
(Monday thru Friday: 7:00 a.m. to 7:00 p.m. Central Standard Time)
Emergency Air Ambulance Coordination
1.888.201.3437
(24 hours-7 days a week)
myElanHealth Members Portal
Visit us online at myElanHealth
Log on and navigate to the Create Account tool to set up your account.
Customer Service:
1.305.890.1544
Monday to Friday | 8:00 a.m. to 5:00 p.m.
omar.a.haedo@elan.insure – Sales
billing.commissions@elan.insure – Appointment process, sales reconciliation, commissions and other processes.
For precertifications:
1.877.202.6379 Option 3
Monday to Friday | 7:00 a.m. to 7:00 p.m. CST
Customer Service:
1.844.464.4277Monday to Friday | 8:00 a.m. to 5:00 p.m EST.
Pharmacy Benefits Customer Service (HealthSmart Rx):
1.800.681.6912Monday to Friday | 7:00 a.m. to 7:00 p.m CST.
Customer Service:
1.305.890.1544Monday to Friday | 8:00 a.m. to 5:00 p.m.
sales@elan.insure – Sales billing.commissions@elan.agency – Appointment process, sales reconciliation, commissions and other processes.
For precertifications:
1.877.202.6379 Option 3Monday to Friday | 7:00 a.m. to 7:00 p.m. CST
