Welcome to ELAN!
We are thrilled to be a part of your health care team.
Get Started
- Register in the myElanHealth portal to access your information; including benefits, networks and how your plan works.
- Complete your Health Risk Assessment at myElanHealth.
- Make an appointment with your primary care doctor or doctor of preference for a well visit.
- Familiarize yourself with your benefits and plan rules.
Have questions?
You Have Questions, We Have Answers
Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about programs and policies and many other topics.
Customer Service:
For VI SmartCare and HealthPlus, 855.354.3324
(Available 24/7)
For MEC and EVAC, 855.533.6853
(Available 8:00 AM – 5:00 PM AST)
Pharmacy Benefits Customer Services (Prime Therapeutics): 1.800.424.8274
(24 hours a day, seven days a week)
We are here to help!!
When you have questions, we’ll get you the answers. We will help you understand your benefits, your access to your network providers, claims, and give you information about our policies.
Call Us
Emergency Air Ambulance Coordination
1.888.201.3437, 24 hours-7 days a week
myElanHealth Members Portal
Visit us online at myElanHealth
Log on and navigate to the Create Account tool to set up your account.
