Customer say
Reviews from Our Customers
Hear what our happy customers have to say about us.
We were at a crossroads where we either had to significantly reduce our benefits and increase our employee contribution or go with Elan. Switching to Elan was the best decision we could’ve made. We were able to maintain our cost split, and it even turned out that Elan had many value-added benefits in their programs. Our employees enjoy top tier benefits every year that is provided with a personal touch, not available anywhere else especially since our organization is compact.”
- Keisha L. Richards, Chief Executive Officer, STTFCU.
I’ve experienced where Elan has participated in finding me the right doctor to meet my health care needs. They have taken the extra step to ensure that I got care from health care providers in the network.
- Jahmal Dyer, Goddard Catering Group STT Corp.
At Sand Castle on the Beach, we understand how important quality health care is for employee well-being and retention. Elan Medical Insurance has been an outstanding partner in providing our employees with reliable, flexible, and affordable health plans. Their customer service is top-notch!
- Chris Richardson, Owner, Sand Castle by the Sea
Our employee had an incredible experience with Surgery Plus (Lantern), From the time she reached out to The Surgery Plus team, she was supported and informed. The process was seamless, and the staff was professional and caring. They guided her through every step of her surgical journey, ensuring that she understood all her options and what to expect. The quality of care received was outstanding, with no cost to her and travel included.
- Donna Guess, Administrator, Oceana Restaurant
I’ve had the pleasure of working with Elan since our partnership began. Frankly, things could not have gone much better. Elan is a very stable, dependable, and reliable partner with a professional, prompt, and courteous staff. Aetna made the right decision partnering with Elan.
- Noam Baruch, Head of Passport to Healthcare, Aetna International
The [Sea Chest Ace Health Fair] was truly a great effort at helping our employees understand the importance of prevention and testing in the management of their healthcare. We appreciate Elan’s initiative and thank you!! We do believe that our staff appreciated this event.
- Yanick Bayard, President – Managing Director, Sea Chest ACE
Excellent customer service is the number one job at Elan and not just for the customer service team! It is the personality of the company and the reason customers come back. Without you, there is no company!
- Omar Andres Haedo, Vice President of Sales & Marketing
We have had a great experience with Elan. The level of customer service and overall satisfaction we receive from ELAN is world-class. We help people sleep better and Elan helps us! When I have questions or concerns, they are always answered by a person or a prompt email. I will gladly tell everyone about ELAN and would highly recommend them to anyone who is considering changing health coverage companies.
- Valerie Robinson, VI Neurological Group Inc
Elan is the most efficient and prompt benefits company that we work with on a daily basis. When calling Elan for benefit information; your phone call is answered promptly by one of the friendly and knowledgeable staff members. Verification of benefits is quickly determined in just a few minutes without being routed to automated services and waiting on hold for a very long time. Also, the formula for coverage is so simple and easy for the patients to understand.
- Judy White, VI Dental Center
Elan’s customer service consistently goes above and beyond for my family.
- Ehren Henderson, Slipstream Charters
We made the best decision by switching to Elan. We are very ecstatic to be a new client.
- Lisa and Marcust, Colormax
It is my pleasure to write regarding two hero’s of your organization. Pat Thomas and Deborah Storey. These professionals provided an extraordinary level of assistance navigating the perils of securing care for Roosevelt Morton.
As a healthcare provider myself I was so impressed with the professional performance, knowledgeable and calming presence of Pat and Deborah in an extremely challenging situation.
My brother-in-law Roosevelt presented with a cancer diagnosis last year. We thought we had his care organized when at the last moments the provider pulled out. Pat and Deborah were with us every step of the stressful months it took to finally get surgery for Roosevelt.
I am happy to report Roosevelt is recovering nicely. Without the high level of personalized support from Pat Thomas and Deborah Storey, I have no idea what would have happened.
I encourage you to recognize the superior services provided by Pat and Deborah.
- Liz Morton
Our future growth relies on competitiveness and innovation, skills and productivity... and these, in turn, rely on listening and adapting to our customer's needs and educating our people.
Elan works hard to insure our employees and their families get the best care. Their staff is always available, friendly and extremely helpful! We were very excited to learn about them and join their growing list of happy clients!
- Stephanie Schlueter, Quality Food St Croix
We at Rhumb Lines have been thrilled with the level
of service we have received from not only ELAN as a company, but from our on-island representative and also the customer service team. If we need any questions answered regarding our health plan, we are only greeted with respect and a willingness to help. We highly recommend ELAN for health services in the Virgin Islands.
- Amanda Arquit, Rhumb Lines
I would like to congratulate Elan on the speed of their response to claims. No other local insurance company responds as rapidly or efficiently. Their willingness to promptly assist in claim processing is very commendable.
- Craig Friedenberg, Owner, Island Eye Care
In the aftermath of Hurricane Maria, the Elan Insurance Team really stepped up delivering $9M in medicine plus another $ I M in generators and other supplies. In a time of our Islands greatest need, Elan was there.
- John Lyon, CEO & President, World Hope International
With benefits being as complicated as it is. It’s great to work with Elan.
- Lauren Thomas, Rock Consulting, Inc.
The provider website is user friendly!
- Yolanda Pena, Comprehensive Care Specialists
I also can’t say enough about Elan’s local service. It’s not only things such as the recent Health Fair, but their employees are always available to answer any questions, and they pop in often to see how things are going. To top it off, the transparency Elan brings to the process is truly refreshing. We are glad we moved to Elan.
- Pia Brunt, Chief Financial Officer, MSI Building Supplies
Every day is a good day with Elan at our side.
